© 2026 TOTEMY | Totemico LLC
Cancellation & Refund Policy
Effective date: August 01, 2026
Cancellation & Refund Policy
Totemico LLC (hereinafter, “Totemico” or the “Provider”), Uzbekistan, Tashkent City, 100124, Mirzo Ulugbek street, 132/21, registered under number 312 425 089, operates the website www.totemy.app (the “Website”) and the Totemy app (the “App”; together, the “Service”). This Cancellation & Refund Policy explains how you can cancel your Totemy subscription and when you are entitled to a refund.
This Policy forms part of, and must be read together with, the Totemy Terms of Use, available at totemy.app/terms. Terms defined in the Terms of Use have the same meaning in this Policy. If there is any conflict between this Policy and the Terms of Use regarding cancellation or refunds, this Policy prevails.
How you cancel, and whether you are entitled to a refund, depend on where you purchased your subscription — directly on the Website, where payments are processed by our third-party payment provider, or as an in-app purchase through the Apple App Store or Google Play. Please read the section that applies to you.
1. Subscriptions purchased on the Totemy Website
1.1. Automatic renewal Your subscription automatically renews at the end of each subscription period, at the then-current price and for a period of the same length as your initial term, unless you cancel beforehand. You authorise us, through our third-party payment provider, to charge your payment method for each renewal until you cancel.
1.2. How to cancel You can cancel at any time by contacting our support team — through the in-app support chat in the Totemy App or by e-mailing us at support@totemy.app — and we will turn off automatic renewal for you. We will not make cancellation unreasonably difficult, and you do not need to call us: a message by chat or e-mail is enough. We confirm every cancellation by e-mail.
1.3. Cancellation deadline To avoid being charged for the next period, you must cancel at least 24 hours before your current subscription period ends (that is, before the next renewal date).
1.4. Effect of cancellation Cancellation stops all future renewals. Your subscription remains active until the end of the period you have already paid for, and you keep access until then. Except as set out in section 1.5 (satisfaction guarantee) and section 3 (statutory rights), we do not refund the unused part of a period you have already paid for.
1.5. 30-day satisfaction guarantee If you are not satisfied with Totemy, you may request a full refund within 30 days of a subscription charge (whether the initial charge or a later renewal charge). To request a refund, e-mail support@totemy.app from the e-mail address linked to your subscription and include the date of the charge. This guarantee applies to purchases made directly on the Website and is limited to one refunded charge per customer. Any refund granted under this guarantee is in addition to, and does not affect, your statutory rights described in section 3.
2. Subscriptions purchased through the App Store or Google Play
2.1. These subscriptions are billed and managed by Apple or Google, not by us. Like Website subscriptions, they renew automatically unless you turn off automatic renewal.
2.2. How to cancel You must cancel through the store where you purchased the subscription: — Apple App Store: Settings → your name → Subscriptions → Totemy → Cancel Subscription. — Google Play: open the Play Store → Payments & subscriptions → Subscriptions → Totemy → Cancel. Turn off automatic renewal at least 24 hours before your period ends to avoid the next charge.
2.3. Refunds Because Apple and Google process these payments, we cannot issue refunds for them. Refund requests are handled by Apple or Google under their own policies. The 30-day satisfaction guarantee in section 1.5 does not apply to App Store or Google Play purchases. Your statutory rights described in section 3 are unaffected.
3. Statutory cancellation rights (cooling-off period)
Some countries and US states give consumers a legal right to cancel and obtain a refund within a set period after purchase. We respect these rights, and the applicable law of your jurisdiction always prevails. The rights described below are in addition to the satisfaction guarantee in section 1.5.
3.1. EU / EEA and UK — 14-day right of withdrawal If you are a consumer resident in the EU, the EEA or the UK, you have the right to withdraw from your purchase within 14 calendar days of the purchase date, without giving any reason, and to receive a full refund.
To exercise this right, inform us of your decision to withdraw by a clear statement, either by e-mail to support@totemy.app or by post to Totemico LLC, Uzbekistan, Tashkent City, 100124, Mirzo Ulugbek street, 132/21. It is sufficient to notify us before the 14-day period expires. We will refund all payments received to your original means of payment, without undue delay and within 14 days.
3.2. California and Connecticut (USA) — 3-day right If you reside in California or Connecticut and cancel your subscription before midnight of the third business day following the purchase date, we will fully refund your payment.
4. General
4.1. Non-refundable by default Except where this Policy or applicable law provides otherwise, all subscription fees are non-refundable.
4.2. Deleting the app does not cancel your subscription Uninstalling the Totemy App or unsubscribing from our e-mails does not stop billing. You must cancel using the method for your purchase channel described in section 1 or section 2.
4.3. Refund processing Where a refund is due, we make it to your original means of payment. It may take up to 14 days for the refund to appear, depending on your bank or payment provider.
4.4. Price changes We may change subscription prices as described in the Terms of Use. Any price change applies only from your next renewal, and we give you advance notice.
4.5. Changes to this Policy We may update this Policy from time to time. This Policy is currently valid in the version of August 2026. The current version can be viewed and printed at any time at https://totemy.app/refund.
4.6. Contact
Questions about cancellation or refunds:
TOTEMICO LLC, Uzbekistan, Tashkent City, 100124, Mirzo Ulugbek street, 132/21
Registered in the Uzbekistan, Company Registration Number: 312 425 089
Email: support@totemy.app
This Policy is governed by the laws of the Republic of Uzbekistan, as set out in the Terms of Use.
Cancellation & Refund Policy
Totemico LLC (hereinafter, “Totemico” or the “Provider”), Uzbekistan, Tashkent City, 100124, Mirzo Ulugbek street, 132/21, registered under number 312 425 089, operates the website www.totemy.app (the “Website”) and the Totemy app (the “App”; together, the “Service”). This Cancellation & Refund Policy explains how you can cancel your Totemy subscription and when you are entitled to a refund.
This Policy forms part of, and must be read together with, the Totemy Terms of Use, available at totemy.app/terms. Terms defined in the Terms of Use have the same meaning in this Policy. If there is any conflict between this Policy and the Terms of Use regarding cancellation or refunds, this Policy prevails.
How you cancel, and whether you are entitled to a refund, depend on where you purchased your subscription — directly on the Website, where payments are processed by our third-party payment provider, or as an in-app purchase through the Apple App Store or Google Play. Please read the section that applies to you.
1. Subscriptions purchased on the Totemy Website
1.1. Automatic renewal Your subscription automatically renews at the end of each subscription period, at the then-current price and for a period of the same length as your initial term, unless you cancel beforehand. You authorise us, through our third-party payment provider, to charge your payment method for each renewal until you cancel.
1.2. How to cancel You can cancel at any time by contacting our support team — through the in-app support chat in the Totemy App or by e-mailing us at support@totemy.app — and we will turn off automatic renewal for you. We will not make cancellation unreasonably difficult, and you do not need to call us: a message by chat or e-mail is enough. We confirm every cancellation by e-mail.
1.3. Cancellation deadline To avoid being charged for the next period, you must cancel at least 24 hours before your current subscription period ends (that is, before the next renewal date).
1.4. Effect of cancellation Cancellation stops all future renewals. Your subscription remains active until the end of the period you have already paid for, and you keep access until then. Except as set out in section 1.5 (satisfaction guarantee) and section 3 (statutory rights), we do not refund the unused part of a period you have already paid for.
1.5. 30-day satisfaction guarantee If you are not satisfied with Totemy, you may request a full refund within 30 days of a subscription charge (whether the initial charge or a later renewal charge). To request a refund, e-mail support@totemy.app from the e-mail address linked to your subscription and include the date of the charge. This guarantee applies to purchases made directly on the Website and is limited to one refunded charge per customer. Any refund granted under this guarantee is in addition to, and does not affect, your statutory rights described in section 3.
2. Subscriptions purchased through the App Store or Google Play
2.1. These subscriptions are billed and managed by Apple or Google, not by us. Like Website subscriptions, they renew automatically unless you turn off automatic renewal.
2.2. How to cancel You must cancel through the store where you purchased the subscription: — Apple App Store: Settings → your name → Subscriptions → Totemy → Cancel Subscription. — Google Play: open the Play Store → Payments & subscriptions → Subscriptions → Totemy → Cancel. Turn off automatic renewal at least 24 hours before your period ends to avoid the next charge.
2.3. Refunds Because Apple and Google process these payments, we cannot issue refunds for them. Refund requests are handled by Apple or Google under their own policies. The 30-day satisfaction guarantee in section 1.5 does not apply to App Store or Google Play purchases. Your statutory rights described in section 3 are unaffected.
3. Statutory cancellation rights (cooling-off period)
Some countries and US states give consumers a legal right to cancel and obtain a refund within a set period after purchase. We respect these rights, and the applicable law of your jurisdiction always prevails. The rights described below are in addition to the satisfaction guarantee in section 1.5.
3.1. EU / EEA and UK — 14-day right of withdrawal If you are a consumer resident in the EU, the EEA or the UK, you have the right to withdraw from your purchase within 14 calendar days of the purchase date, without giving any reason, and to receive a full refund.
To exercise this right, inform us of your decision to withdraw by a clear statement, either by e-mail to support@totemy.app or by post to Totemico LLC, Uzbekistan, Tashkent City, 100124, Mirzo Ulugbek street, 132/21. It is sufficient to notify us before the 14-day period expires. We will refund all payments received to your original means of payment, without undue delay and within 14 days.
3.2. California and Connecticut (USA) — 3-day right If you reside in California or Connecticut and cancel your subscription before midnight of the third business day following the purchase date, we will fully refund your payment.
4. General
4.1. Non-refundable by default Except where this Policy or applicable law provides otherwise, all subscription fees are non-refundable.
4.2. Deleting the app does not cancel your subscription Uninstalling the Totemy App or unsubscribing from our e-mails does not stop billing. You must cancel using the method for your purchase channel described in section 1 or section 2.
4.3. Refund processing Where a refund is due, we make it to your original means of payment. It may take up to 14 days for the refund to appear, depending on your bank or payment provider.
4.4. Price changes We may change subscription prices as described in the Terms of Use. Any price change applies only from your next renewal, and we give you advance notice.
4.5. Changes to this Policy We may update this Policy from time to time. This Policy is currently valid in the version of August 2026. The current version can be viewed and printed at any time at https://totemy.app/refund.
4.6. Contact
Questions about cancellation or refunds:
TOTEMICO LLC, Uzbekistan, Tashkent City, 100124, Mirzo Ulugbek street, 132/21
Registered in the Uzbekistan, Company Registration Number: 312 425 089
Email: support@totemy.app
This Policy is governed by the laws of the Republic of Uzbekistan, as set out in the Terms of Use.
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